Refund Policy

Last updated: January 2026

Refund Eligibility

Refunds are available where we fail to deliver an agreed service. Because our services are custom and digital, eligibility depends on the stage and nature of the work.

• Full refund if work has not started
• Partial refund if work is in progress
• No refund once a service is fully delivered and approved

Non-Refundable Services

Certain services are non-refundable once delivery has begun, including social media growth, SEO, backlinks and music promotion, due to their third-party nature.

Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method where possible.

Dispute Process

If you're unsatisfied, contact us first on WhatsApp or email. We'll work with you on revisions or a fair resolution before any refund is considered.

How to Request

To request a refund, message us with your order ID and the reason for your request.

Questions about this policy? Email nextoraagency@gmail.com or WhatsApp +44 7347 206452.